How can we help you?

TOP QUESTIONS

1.How do I deposit money to Dunder?

On your computer and tablet: Click on your balance in the top bar and your Dunder wallet will open. Select your deposit method and follow the instructions.

On your mobile phone: Tap the wallet symbol in the menu at the bottom and your Dunder wallet will open. Select your deposit method and follow the instructions.

If you're logged in at Dunder you can click here to go straight there.

Here's an overview of the payment methods we support. However, the payment methods may vary depending on your location. Please go to the Deposit view to see which methods are available in your country.

Payment MethodFeeProcessing time
Visa & MasterCardFree of chargeInstant
TrustlyFree of chargeInstant
SkrillFree of chargeInstant
NetellerFree of chargeInstant
EcoPayzFree of chargeInstant
PaysafeFree of chargeInstant

2.When do I get my money?

We always strive to process your withdrawals within 72 hours. Once processed, the money will reach you instantly with some of our methods, and with some it can take up to 3 banking days.

In the unlikely event that your money hasn't reached you within five days after you've received the withdrawal confirmation email from us, please chat with us chat with us and we'll solve it as quick as possible.

Withdrawal methodFeeProcessing time
VisaFree of charge1-3 banking days
TrustlyFree of chargeInstant / 1-3 banking days
SkrillFree of chargeInstant
NetellerFree of chargeInstant
EcoPayzFree of chargeInstant

3.What welcome bonus do I get at Dunder?

The Welcome offer consists of a 100% Deposit Bonus up to €100 and 20 Bonus Spins on Book of Dead for 5 days (100 bonus spins in total) on your first deposit.

For more details, check out our Bonus Terms & Conditions

4.How do I create an account at Dunder?

Just click here and follow the instructions.

DEPOSITS

1.How do I deposit money to Dunder?

On your computer and tablet: Click on your balance in the top bar and your Dunder wallet will open. Select your deposit method and follow the instructions.

On your mobile phone: Tap the wallet symbol in the menu at the bottom and your Dunder wallet will open. Select your deposit method and follow the instructions.

If you're logged in at Dunder you can click here to go straight there.

Here's an overview of the payment methods we support. However, the payment methods may vary depending on your location. Please go to the Deposit view to see which methods are available in your country.

Payment MethodFeeProcessing time
Visa & MasterCardFree of chargeInstant
TrustlyFree of chargeInstant
SkrillFree of chargeInstant
NetellerFree of chargeInstant
EcoPayzFree of chargeInstant
PaysafeFree of chargeInstant

2.I'm trying to make a deposit but it doesn't work

Make sure that all required fields are filled in correctly.

Make sure you have available funds on the card or account you're trying to use.

If you used a Visa or MasterCard, make sure you entered the right details during the verification process.

Check if your card or account has any restrictions or limits on online and/or international payments. Contact your card issuer for more information.

Try another web browser.

If none of these steps solved your problem, chat with us and we’ll help you.

3.My deposit hasn’t been credited to my account. Where's my money?

In rare cases, it can take a few minutes before your balance is updated. Wait a few minutes and try refreshing your browser. If you're still experiencing problems, get in touch with our support team. We’ll be happy to help you solve your problem.

WITHDRAWALS

1.How do I withdraw money from Dunder?

Just click here and follow the instructions.

2.How long does it take to receive my withdrawal?

We always strive to process your withdrawals within 72 hours. Once processed, the money will reach you instantly with some of our methods, and with some, it can take up to 3 banking days.

In the unlikely event that your money hasn't reached you five days after you've received the withdrawal confirmation email from us, please chat with us and we'll solve it as quick as possible.

Withdrawal methodFeeProcessing time
VisaFree of charge1-3 banking days
TrustlyFree of chargeInstant / 1-3 banking days
SkrillFree of chargeInstant
NetellerFree of chargeInstant
EcoPayzFree of chargeInstant

3.I can't make a withdrawal, what's wrong?

Double check that the information provided is correct and that the amount you are trying to withdraw doesn’t exceed your real money balance. If the details are correct, try using a different web browser.

If you're still experiencing problems, get in touch with our support team. They'll be happy to help you solve your problem.

CUSTOMER SUPPORT

1.How can I contact customer support?

You'll find us in the Live Chat, 08:00-01:00 CET

BONUSES AND BONUS SPINS

1.What is a bonus?

At Dunder, we frequently give out bonuses to our players as a token of our appreciation. Most bonuses are connected to a deposit, but sometimes we also give away free money or bonus spins.

If you, for example, receive a deposit bonus of 50% up to €50, it means that if you deposit €100, we'll give you €50 extra and you'll have a total balance of €150 to play with - €100 of which is real money and €50 of which is bonus money. You can withdraw your real money at any point, and your bonus money as soon as you have met the wagering requirements for the bonus.

You can read more about our bonuses under Terms & Conditions, and don't hesitate to contact us if you didn't find the information you were looking for.

2.What are bonus spins?

Bonus spins are a type of a bonus that gives you a number of free rounds on one or more specific games. What you win during the bonus spins will be given to you as bonus money with a wagering requirement before they can be withdrawn.

3.How do I get bonuses and bonus spins at Dunder?

At Dunder we love bonuses, and will frequently offer them to you. As soon as you have a new bonus available you'll find it on My Dunder. Usually, we'll also let you know via email or SMS.

However, we always want you to be able to choose if you want a bonus or not, so in order to get it, you must claim it on either My Dunder or on the Deposit page.

4.How does the wagering requirement work?

If you have been given a bonus you must first wager it before you can withdraw your bonus money. You can withdraw your real money at any point, but if you do so before you have met the wagering requirements you will forfeit your bonus money.

The following wagering requirements apply to our reload bonuses:

Bonus money has a wagering requirement of 30 times the sum of the received bonus plus the deposit amount.

Winnings from bonus spins have a wagering requirement of 30 times.

Different games contribute a different percentage towards the wagering requirements:

- Slots* and other games - 100% (except the ones listed as 0% below)

- Live casino games - 10%

- All table games - 10%

- Video pokers - 0%

- * Dream Catcher, Monopoly Live, Deal or No Deal Live, Lightning Dice, Side Bet City, First Person Dream Catcher, Mega Ball, First Person Football Studio: 50%

- * 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Dead or Alive 2, Jack Hammer 2, Simsalabim, Starmania, Wolfpack Pays: 30%

- * Wagering of bonus funds on Arcade Bomb, Beautiful Bones, Caribbean Anne, Castle Builder, Castle Builder 2, Cool Buck, Crystal Cavern, Eye of the Kraken, Fantastic Fireworks!, Frozen Inferno, Golden Beauty, Hong Bao, Icy Wilds, Le Kaffe Bar, Lil' Devil, Magic of Sahara, Midas Treasure, Monkey God, Odin, Pearls of India, Pixies of the Forest 2, Pride and Prey, Rage to Riches, Reel Heist, Reel Rush 2, Scarab, Scrooge, Scudamore's Super Stakes, Sea Hunter, Super Monopoly Money, Super Striker, The Wish Master, Tomb Raider: Secret of the Sword, Tower Quest, Vampire the Masquerade - Las Vegas, Village People Macho Moves, Wilderland, Zombie Hoard, Zombie Queen, 100 Bit Dice, Kings of Chicago, Retro Reels - Extreme Heat, Devil’s Delight, Robin Hood will not contribute towards the playthrough requirement. We reserve the right to forfeit any winnings if bonus funds are wagered on these games.

- The use of bonus funds purely to progress through the bonus stages on games like Castle Builder, Devil’s Delight, Pearls of India, Robin Hood, Scrooge, The Wish Master, Tower Quest or other games with similar features can result in the winnings from the final bonus round(s) voided.

Abusing player Accounts may be terminated.

The wagering requirement can sometimes vary for different bonuses, and we'll always be transparent and inform you about the bonus conditions.

5.How and when are bonus or real money used?

Any real money related to a deposit bonus is used first, bonus money is used secondly and real money not tied to any bonus is used last.

6.Where can I find out how much I have left to wager of my bonus?

On your computer and tablet: Click on your balance in the top menu to see your progress.

On your mobile phone: Tap the wallet symbol in the menu to see your progress.

HOW TO PLAY?

1.What games can I play at Dunder?

Games to browse our games selection.

2.I can't find a game I'm looking for, what's wrong?

If you can’t find a certain casino game it can either only be available on desktop or only on mobile (certain games are not supported on all devices). Some game providers also operate under different jurisdictions and might restrict their games in your country.

3.What are categories?

We've made it easier for you to discover new games by categorising our entire games library. Whether you like big jackpots, sticky wilds, Egyptian theme or blackjack, we've created a category for that to help you find new games similar to the ones you already love. Browse our categories here.

4.Do I have to download anything to be able to play?

No, you do not! All you have to do is launch Dunder in your web browser on your PC, Mac, smartphone or tablet.

ACCOUNT

1.How do I get an account with Dunder?

Just click here and follow the instructions.

2.I can't create an account, what's wrong?

Make sure all details are filled out correctly. If any field is filled out incorrectly or left empty, you will see a red error message below the field explaining what went wrong.

If you get an error message saying that the email address or mobile number you provided is in use, it means that you already have an account with us.

If you've forgotten your password, click here to receive instructions on how to reset it.

If none of the above solves the problem, try a different web browser or contact us. We'll be happy to help!

3.I can't login to my account, what's wrong?

Make sure you're trying to log in with the same email address as you registered your Dunder account with.

If you have forgotten your password, just click here and follow the instructions.

If your account has been locked due to too many failed login attempts, contact us inlive chat and we can help you to unlock it.

4.I have forgotten my password, how can I get a new one?

Just click here and follow the instructions.

5.What's my username?

Your email address is your username at Dunder.

6.Where can I see and edit my account details?

Make sure you're logged in to Dunder

On your computer or tablet: Click the cog wheel on the Home screen.

On your mobile phone: Click the menu button in the menu at the bottom of the screen, then click Settings.

7.How do I verify my account?

Every Dunder player needs to be fully verified at some stage. You will receive an email with instructions from us when it’s time to verify your account.

If you want to verify your account in advance you can email the documents listed below to [email protected]

These documents are needed to verify your identity, residency and the payment methods you used. Once received, we'll review your documents and verify your account as fast as we can.

We might ask you to send us some or all of the following documents:

ID verification

A photocopy of your Passport, ID card or Driver's License. The document must be valid and display the expiration date. All four corners must be visible.

Address verification

A PDF or photo of either a utility bill, bank or credit card statement. The document can’t be older than 6 months and must contain your full name and address, date of issue and a logo or clear name of the sender. The entire document must be visible (all four corners).

Bank statement (if you have used bank transfer to make a deposit or have made a withdrawal to your bank account)

A screenshot or image from your online bank or a bank statement showing your name, account number and the logo of the bank. Online banking screenshots should also include the URL-address in the browser.

Credit card (if previously used)

To confirm the bank card you're using is yours, upload a bank statement including account holder's name, account details and IBAN/ SWIFT if possible. Also, make sure that:

-The bank statement includes at least one deposit to Dunder, if used for deposits.

-The card number (if present) is covered like this:123456******1234.

Neteller/Skrill/EcoPayz (if previously used)

A screenshot or image of your account containing your full name and your account number/email.

8.Why do I have to verify my account?

The verification procedures are needed to protect both you and us from fraud, money laundering and identity theft.

This is a standardised and regulated procedure that any genuine gaming operator licensed by the Maltese Gaming Authority in EU has to comply with.

All documents you send to us are stored in a safe environment and are only accessible by authorised personnel. Your documents and information will never be shared with a third party.

9.Can I change the currency on my account?

Unfortunately, it's currently not possible to change the currency on your account.

SAFETY AND SECURITY

1.Where is Dunder licensed?

Dunder is operated by Dunder Limited. Dunder Limited is licenced by the Malta Gaming Authority (MGA).

2.Is it safe to deposit to Dunder?

Deposited funds are kept in a separate bank account at all times, completely isolated from those of the company and of other customers. The Maltese Gaming Authority verifies that we cover all players' account balances on a regular basis.

3.Are my personal details and activity secure at Dunder?

Yes, when you are logged in at Dunder, all communication between the web browser and Dunder.com is encrypted to ensure that your personal data and activity is kept private.

4.Someone has said that they represent Dunder and asked me to share my password in order to help me, is it safe to do that?

Never share your Dunder password. Dunder representatives will never ask you for your password.

5.How can I be sure that games are fair and random?

All of our games are built on certified random number generators that are approved and certified by independent third parties. This means that every time you play, for either real money or for fun, you’ll always get a fair casino experience.

TECHNICAL QUESTIONS

1.Why are games running slow or lagging?

Make sure you have the latest software updates, like your web browser, java and flash. Also, double check that your internet connection isn’t the problem or if you are running any application that drains your bandwidth.

Some games are heavy on graphics and may require more resources from your computer. Try closing other running applications that might utilise memory or CPU power. You can also restart your computer or device to free up memory and increase your computer or device's performance.

2.Why doesn't the game start?

You may have lost the connection to the game server. Try to reload the game and see if it works. If your problem persists, try restarting your browser or open the game in a different browser. In some cases the game servers can be down for maintenance, but that usually only lasts for a few minutes.

To be able to play you need to have Java and Flash installed, please make sure your computer runs the latest versions.

Please contact us if you still experience any problems.

3.What happens if a game gets stuck in the middle of a round?

Every spin you make is stored in a database. If something unforeseen would happen to your game round, like getting stuck, you will end up where you left off next time you open the game. In some cases, the round will be completed on the server even and any winnings will be paid out as usual.

If you feel something is wrong please chat with us and tell us what happened.

RESPONSIBLE GAMING

1.How can I get help with my gambling?

At Dunder you can get help with setting deposit/wager/loss/time limits for specific time periods. We can also help you close your account. Visit Play Sensibly to find out more about how we can help you or how you should proceed if you need professional help.