How can we help you?

TOP QUESTIONS

1.How can I deposit money into my Dunder account?

On computer and tablet: Click on your balance in the top bar and your Dunder wallet will open. Select your deposit method and follow the instructions.

On mobile phone: Tap the wallet symbol in the menu at the bottom and your Dunder wallet will open. Select your deposit method and follow the instructions.

Here's an overview of the payment methods we support. The payment methods may vary depending on your location.

Payment MethodFeeProcessing time
Visa & MasterCardFree of chargeInstant
TrustlyFree of chargeInstant
SkrillFree of chargeInstant
NetellerFree of chargeInstant
EcoPayzFree of chargeInstant
PaysafeFree of chargeInstant

2.When do I receive my money?

We always strive to process your withdrawals within 72 hours. Once processed, the money will reach you instantly through one of our payment methods. Please note that with some of the methods it could take up to 3 working days.

In the unlikely event that your money hasn't reached you within five days after you've received the withdrawal confirmation email, please get in touch in our live chat and we'll resolve it as quickly as possible.

Withdrawal methodFeeProcessing time
VisaFree of charge1-3 banking days
TrustlyFree of chargeInstant / 1-3 banking days
SkrillFree of chargeInstant
NetellerFree of chargeInstant
EcoPayzFree of chargeInstant

3.Do I receive a Welcome Offer at Dunder?

We offer all new players a Welcome Offer of 100% up to €50 on first deposit and 100 Free Spins on Book of Dead (20 per day for 5 days). !

For more details, please refer to our Bonus Terms & Condition

DEPOSITS

1.How can I deposit money into my Dunder account?

On computer and tablet: Click on your balance in the top bar and your Dunder wallet will open. Select your deposit method and follow the instructions.

On mobile phone: Tap the wallet symbol in the menu at the bottom and your Dunder wallet will open. Select your deposit method and follow the instructions.

Here's an overview of the payment methods we support. The payment methods may vary depending on your location.

Payment MethodFeeProcessing time
Visa & MasterCardFree of chargeInstant
TrustlyFree of chargeInstant
SkrillFree of chargeInstant
NetellerFree of chargeInstant
EcoPayzFree of chargeInstant
PaysafeFree of chargeInstant

2.I'm trying to make a deposit but it doesn't work

Firstly, please make sure that all required fields are filled in correctly and that you have funds available on the card or account you're trying to use.

If you’re using a Visa or MasterCard, confirm that you entered the right details during the verification process.

Check if your card or account has any restrictions or limits on online and/or international payments. Contact your card issuer for more information.

Try another web browser.

If none of these steps resolved the issue, please get in touch with our support team. We’ll be happy to help resolve your problem.

3.My deposit hasn’t been credited to my account. Where did my money go?

Sometimes it could take a few minutes before your balance is updated. Wait a few minutes and try refreshing your web browser. If you're still experiencing issues, please get in touch with our support team. We’ll be happy to help resolve your problem.

WITHDRAWALS

1.How do I withdraw money from Dunder?

To withdraw money is simple! Visit the ‘My Account’ section while you are logged in, select the ‘Withdraw’ tab and follow the onscreen instructions.

2.How long does it take to receive my withdrawal?

We always strive to process your withdrawals within 72 hours. Once processed, the money will reach you instantly through one of our payment methods. Please note that with some of the methods it could take up to 3 working days.

In the unlikely event that your money hasn't reached you within five days after you've received the withdrawal confirmation email, please get in touch in our live chat and we'll resolve it as quickly as possible.

Withdrawal methodFeeProcessing time
VisaFree of charge1-3 banking days
TrustlyFree of chargeInstant / 1-3 banking days
SkrillFree of chargeInstant
NetellerFree of chargeInstant
EcoPayzFree of chargeInstant

3.I can't make a withdrawal, what's wrong?

Please double check that the information you provided is correct and that the amount you are trying to withdraw doesn’t exceed your real money balance. If the details are indeed correct, go ahead and try using a different web browser.

If you continue to experience the same issues, please get in touch with our support team. We'll be happy to help resolve your problem.

CUSTOMER SUPPORT

1.How can I contact customer support?

You'll find us in the Live Chat, 24/7!

BONUSES AND BONUS SPINS

1.What is a bonus?

At Dunder, we frequently give out bonuses to our players as a token of our appreciation. Most bonuses are connected to a deposit, but sometimes we give away free money or bonus spins.

If you, for example, receive a deposit bonus of 50% up to €50, it means that when you deposit €100, we'll give you €50 extra and you'll have a total balance of €150 to play with - €100 of which is real money and €50 of which is bonus money. You can withdraw your real money at any point, and your bonus money as soon as you have met the wagering requirements for the bonus.

You can read more about our bonuses in our Terms & Conditions. Please don't hesitate to get in touch if you didn't find the information you were looking for.

2.What are bonus spins?

Bonus spins are a type of a bonus that gives you a number of free rounds on one or more specific games. What you win during the bonus spins will be given to you as bonus money with a wagering requirement before it can be withdrawn.

3.How do I get bonuses and bonus spins at Dunder?

At Dunder we love bonuses, and will frequently offer them to you. As soon as you have a new bonus available you'll find it under ‘My Dunder’. Usually, we'll also let you know via email or SMS.

Please note that we want you to be able to choose whether you would like to receive bonuses, or not. To enable bonuses, you must opt-in through My Dunder or the Deposit page.

4.How does the wagering requirement work?

If you have been given a bonus you must first wager it before you can withdraw your bonus money. You can withdraw your real money at any point, but if you do so before you have met the wagering requirements you will forfeit your bonus money.

The following wagering requirements apply to our reload bonuses:

Bonus money has a wagering requirement of 30 times the sum of the received bonus plus the deposit amount.

Winnings from bonus spins have a wagering requirement of 30 times.

Different games contribute a different percentage towards the wagering requirements:

- Slots* and other games - 100% (except the ones listed as 0% below)

- Live casino games - 10%

- All table games - 10%

- Video pokers - 0%

- * Dream Catcher, Monopoly Live, Deal or No Deal Live, Lightning Dice, Side Bet City, First Person Dream Catcher, Mega Ball, First Person Football Studio: 50%

- * 1429 Uncharted Seas, Blood Suckers, Dead or Alive, Dead or Alive 2, Jack Hammer 2, Simsalabim, Starmania, Wolfpack Pays: 30%

- * Wagering of bonus funds on Arcade Bomb, Beautiful Bones, Caribbean Anne, Castle Builder, Castle Builder 2, Cool Buck, Crystal Cavern, Eye of the Kraken, Fantastic Fireworks!, Frozen Inferno, Golden Beauty, Hong Bao, Icy Wilds, Le Kaffe Bar, Lil' Devil, Magic of Sahara, Midas Treasure, Monkey God, Odin, Pearls of India, Pixies of the Forest 2, Pride and Prey, Rage to Riches, Reel Heist, Reel Rush 2, Scarab, Scrooge, Scudamore's Super Stakes, Sea Hunter, Super Monopoly Money, Super Striker, The Wish Master, Tomb Raider: Secret of the Sword, Tower Quest, Vampire the Masquerade - Las Vegas, Village People Macho Moves, Wilderland, Zombie Hoard, Zombie Queen, 100 Bit Dice, Kings of Chicago, Retro Reels - Extreme Heat, Devil’s Delight, Robin Hood will not contribute towards the playthrough requirement. We reserve the right to forfeit any winnings if bonus funds are wagered on these games.

- The use of bonus funds purely to progress through the bonus stages on games like Castle Builder, Devil’s Delight, Pearls of India, Robin Hood, Scrooge, The Wish Master, Tower Quest or other games with similar features can result in the winnings from the final bonus round(s) voided.

Abusing player Accounts may be terminated.

The wagering requirements may sometimes vary depending on the type of bonus. We'll always make sure to inform you about the bonus conditions.

5.How and when is bonus or real money used?

Any real money related to a deposit bonus is used first, bonus money is used secondly and real money, not tied to any bonus, is used last.

6.Where can I find out how much I have left to wager on my bonus?

On computer and tablet: Click on your balance in the top menu to see your progress.

On mobile phone: Tap the wallet symbol in the menu to see your progress.

HOW TO PLAY?

1.Which games can I play at Dunder?

We handpicked over 2000 casino games from the world's leading Game Studios. At Dunder online casino you'll find the latest slots, Blackjack, Roulette and other Live Casino games, jackpots and more. Go to Games to browse our games selection.

2.I can't find a game I'm looking for, what's wrong?

If you can’t find a specific casino game, it could either be because it’s only available on desktop or only on mobile. Note that certain games are not supported on all devices. Some game providers also operate under different jurisdictions and might restrict their games in your country.

3.What are categories?

We've made it easier for you to discover new games by categorising our entire games library. Whether you like big jackpots, sticky wilds, Egyptian-themed games or Blackjack, we've created a category for each of them. It will help you to find new games similar to the ones you already love or discover new favourites. Browse our game categories right here.

4.Do I have to download anything to be able to play?

No, there’s no need to download anything! All you have to do is launch Dunder in your web browser on your PC, Mac, smartphone or tablet.

ACCOUNT

1.I can't create a Dunder account, what's wrong?

Please make sure that all your details are filled out correctly. If any field is filled out incorrectly or left empty, you will see a red error message below the field explaining what went wrong.

If you get an error message saying that the email address or mobile number you provided is in use, it means that you already have an account registered with us.

If you have forgotten your password, you can click here to receive instructions on how to reset it.

If none of the above resolves the issue, please try using a different web browser or get in touch with our support team. We'll be happy to help!

2.I can't login to my account, what's wrong?

Please make sure that you're trying to log in with the same email address as you registered your Dunder account with.

If you have forgotten your password, you can click here and follow the instructions.

If your account has been locked due to too many failed login attempts, please contact us in live chat and we can help you to unlock it.

3.I have forgotten my password, how can I get a new one

You can click here and follow the instructions.

4.What's my username?

At Dunder, your email address is your username.

5.Where can I see and edit my account details?

Please make sure that you're logged in to Dunder

On computer or tablet: Click the cog wheel on the Home screen.

On mobile phone: Click the menu button in the menu at the bottom of the screen, then click ‘Settings’.

6.Can I change the currency on my account?

Unfortunately, it's currently not possible to change the currency on your account.

SAFETY AND SECURITY

1.Where is Dunder licensed?

Dunder is operated by Dunder Limited. Dunder Limited is licensed by the Malta Gaming Authority (MGA).

2.Is it safe to deposit to Dunder?

Deposited funds are kept in a separate bank account at all times, completely isolated from those of the company and of other customers. The Maltese Gaming Authority verifies that we cover all players' account balances on a regular basis.

3.Are my personal details and activity secure at Dunder?

Yes, when you are logged in at Dunder, all communications between the web browser and Dunder.com are encrypted to ensure that your personal data and activity are kept private.

4.Someone has said that they represent Dunder and asked me to share my password in order to help me, is it safe to do that?

Never share your Dunder password. Please note that Dunder representatives will never ask you for your password.

5.How can I be sure that games are fair and random?

All of our games are built on certified random number generators that are approved and certified by independent third parties. This means that every time you play, for either real money or for fun, you’ll always get a fair casino experience.

TECHNICAL QUESTIONS

1.Why are games running slow or lagging?

Please make sure that you have the latest software updates, like your web browser, Java and Flash. Also, go ahead and double check that your internet connection isn’t the problem or if you are running any applications that could be draining your bandwidth.

Some games are heavy on graphics and may require more resources from your computer. Try closing other running applications that might utilise memory or CPU power. You can also restart your computer or device to free up memory and increase your computer or device's performance.

2.Why doesn't the game start?

You may have lost the connection to the game server. Try to reload the game and see if it works. If your problem persists, try restarting your browser or open the game in a different browser. In some cases the game servers can be down for maintenance, but that usually only lasts for a few minutes.

To be able to play you need to have Java and Flash installed, please make sure your computer runs the latest versions.

If you still experience the same issues, please get in touch in our live chat. We’ll be happy to help!

3.What happens if a game gets stuck in the middle of a round?

Every spin you make is stored in a database. If something unforeseen happens to your game round, like getting stuck, you will end up where you left off next time you open the game. In some cases, the round will be completed on the server and any winnings will be paid out as usual.

If you feel something is wrong, please get in touch in our live chat. We’ll be happy to help!

RESPONSIBLE GAMING

1.How can I get help with my gambling?

At Dunder you can get help with setting deposits, wager, losses and time limits for specific time periods. We can also help you close your account. Visit Play Sensibly to find out more about how we can help you or how you should proceed in case you need professional help.